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Purchasing rules

  1. General provisions.
    1. These Terms and Conditions of Sale and Purchase of Goods (hereinafter referred to as the “Terms and Conditions”) shall be a binding legal document for the Parties, which sets out the rights, duties and responsibilities of the Buyer and the Seller in relation to the purchase of the Goods by the Buyer in the e-shop or in the physical shop.
    2. The Seller reserves the right to modify, amend or supplement the Rules at any time in accordance with statutory requirements.
      1. The Buyer shall be informed of the Terms and Conditions on the website of the e-shop and, when buying in a physical shop, at the premises of the physical shop.
      2. The Terms and Conditions in force at the time of placing the order shall apply to the Buyer when shopping in the e-shop.
    3. You have the right to shop online and in a physical shop:
      1. able-bodied natural persons, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court;
      2. minors aged between 14 and 18, only with the consent of their parents or guardians, unless they have their own income;
      3. companies;
      4. authorised representatives of all the above persons.
    4. By adopting the Rules, the Seller also warrants that, in accordance with Clause 1.3 of the Rules, the Buyer is entitled to purchase the Goods.
    5. The contract between the Buyer and the Seller shall be deemed to have been concluded from the moment the Buyer, after having created a shopping cart in the e-shop, indicated the delivery address, chosen the payment method and read the Seller’s rules, clicks on the “Confirm Order” button (see the Seller’s rules). 5 “Ordering, prices, payment procedures, terms”); when buying in a physical store, from the moment the Buyer places the order, signs or otherwise confirms the order and chooses how to pay for the ordered Goods, and the Seller specifies the deadline for the production of the ordered Goods.
    6. Each contract concluded between the Buyer and the Seller shall be stored in the e-shop and those concluded in the physical shop shall be stored in the designated area of the physical shop.
  2. Personal data protection.
    1. The rules on the processing of personal data are set out in the Privacy Policy and Cookie Policy, separately.
    2. By registering on the e-shop and ordering goods, the Buyer undertakes to protect and not to disclose the login data to anyone.
  3. Rights and obligations of the buyer.
    1. The Buyer shall have the right to purchase goods in the E-Store or in the Physical Store in accordance with the procedures set out in these Terms and Conditions and in the other information sections of this E-Store or in the documentation provided in the Physical Store.
    2. The Buyer shall have the right to withdraw from the contract of sale and purchase of goods with the Seller by notifying the Seller in writing (by e-mail, indicating the product to be returned and its order number) not later than within 14 (fourteen) working days from the date of delivery of the item, except for cases where the contract cannot be withdrawn from according to the laws of the Republic of Lithuania (e.g, in the case of customised goods, such as customised products or accessories, etc.; see the information on the website of the Consumer Centre at http://www.vartotojucentras.lt/istatymas.php?id=1038, “Specifics of the return and exchange of non-food goods”.)
    3. The right provided for in point 3.2 of the Rules may be exercised by the Buyer only if the goods have not been damaged or substantially altered in appearance and have not been used.
    4. The Buyer undertakes to accept the goods ordered and to pay the agreed price for them.
    5. If the data provided in the Buyer’s registration form changes, the Buyer must update it immediately or notify the Seller.
    6. The Buyer undertakes not to disclose his/her login details to third parties. If the Buyer loses his/her login details, he/she must immediately inform the Seller using the means of contact indicated in the “Contact” section.
    7. By using the Goods, the Buyer agrees to these Terms and Conditions of Sale and Purchase and undertakes to comply with them and not to violate the legislation of the Republic of Lithuania.
  4. Seller’s rights and obligations.
    1. The Seller undertakes to provide all the conditions for the proper use of the services by the Buyer.
    2. If the Buyer attempts to undermine the stability and security of the Seller’s e-shop or the physical shop or violates his/her obligations, the Seller shall have the right to restrict or suspend the Buyer’s access to the e-shop or the physical shop or, in exceptional cases, cancel the Buyer’s registration, immediately without warning.
    3. The Seller undertakes to respect the Buyer’s right to privacy with regard to the personal information belonging to the Buyer provided when ordering goods.
    4. The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by the Buyer.
  5. Ordering, prices, payment procedures, deadlines.
    1. The e-shop is open 24 hours a day, 7 days a week. In the physical shop, during the specified opening hours.
    2. The Contract shall commence when the Buyer clicks on the “Confirm Order” button in the e-shop and the Seller confirms the order by sending a confirmation email to the Buyer’s email address upon receipt of the order; when the Buyer makes an order in the physical shop, the Buyer submits the order, signs or otherwise confirms the order and selects the method of payment for the ordered Goods, and the Seller specifies the time limit for the manufacture of the ordered Goods.
    3. Payment can be made using Swedbank, Seb, Luminor, Citadele and Šiaulių bankas e-banking services. Payments can be made in Euro currency. Payments are processed using the Paysera and Stripe payment platforms.
    4. Prices of goods in the e-shop/physical shop and in the order form are quoted in euros.
    5. The buyer pays for the goods in one of the following ways:
      1. e-Banking payment – prepayment through the Buyer’s e-banking system. In order to use this form of payment, the Buyer must have signed an e-banking agreement with one of the selected banks. The Buyer shall transfer the money to the checking account of the Shop. The responsibility for data security in this case lies with the respective bank, as all monetary transactions take place in the bank’s e-banking system.
      2. Bank transfer is a prepayment where the Buyer transfers money to the store’s bank account after printing out the order and going to the nearest bank branch.
    6. The Buyer undertakes to pay for the goods immediately. Only upon receipt of payment for the Goods shall the parcel of Goods be formed and the delivery period commence.
  6. Delivery.
    1. The Buyer undertakes to specify the exact place of delivery when selecting the delivery service at the time of ordering.
    2. The Buyer undertakes to accept the goods himself. In the event that the Buyer is unable to accept the goods himself and the goods are delivered to the address indicated, the Buyer shall not be entitled to claim against the Seller for delivery of the goods to the wrong entity.
    3. The goods shall be delivered by the Seller or by a representative authorised by the Seller (courier).
    4. The Seller shall deliver the Goods to the Buyer in accordance with the terms set out in the descriptions of the Goods. These terms are provisional and do not apply in cases where the Seller does not have the goods in stock and the Buyer is informed of a shortage of the goods ordered. The Buyer also agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such case, the Seller undertakes to contact the Buyer and agree on the terms of delivery.
    5. In all cases, the Seller shall be exempt from liability for breach of the time limits for delivery of the goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the Seller’s control.
    6. The Buyer shall in all cases inform the Seller immediately if the consignment is delivered in broken or otherwise damaged packaging, if the consignment contains unordered goods or the incorrect quantity or incomplete delivery of goods.
    7. In all cases, if the Buyer notices any damage to the packaging at the time of delivery, the Buyer must make a note of such damage on the delivery note provided by the courier or draw up a separate report in respect of such damage. The Buyer must do so in the presence of the courier. Failure to do so shall exempt the Seller from liability to the Buyer in respect of any damage to the goods in relation to damage to the packaging not noted by the Buyer in the courier’s delivery note.
  7. Product quality, guarantees.
    1. For each product sold, the details of each product are generally set out in the product description accompanying each product.
    2. The Seller shall not be liable for the fact that the colour, shape or other parameters of the goods in the e-shop may not correspond to the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.
    3. The seller warns that some minimal deviations from the measurements are possible when ordering printed items, accessories.
    4. The Seller accepts no liability for improper care of the material, including but not limited to damage to the goods by the Buyer. If the Buyer fails to properly maintain the product or otherwise damages the material of the product, the Buyer shall be deemed to have failed to follow the manufacturer’s or Seller’s recommendations and no compensation will be given for any such damage of any kind. Improper wearing or care shall also be considered as improper care of the product.
      1. For recommendations and rules on product maintenance, see “Product maintenance”. If the buyer cannot find the relevant information, the buyer must contact the seller without undue delay. In the absence of actual proof of the Buyer’s contact or attempt to contact the Seller, and in the event of an arbitrary attempt to restore the product to its merchantable appearance, where the Buyer is not aware of how to do so, the product shall be deemed to have been damaged by the Buyer’s own volitional action and the Seller shall not be held liable for it.
  8. Returns and exchanges.
    1. The defects of the sold goods shall be eliminated, the defective goods shall be replaced and returned in accordance with the Rules for the Return and Replacement of Goods, approved by the Order of the Minister of Economy of the Republic of Lithuania of 29 June 2001 No 217 “On Approval of the Rules for the Return and Replacement of Goods”, unless the contract cannot be withdrawn from in accordance with the laws of the Republic of Lithuania (in the case of the contract for the sale of hygienic goods, i.e., bed linen; see the following) For example, in the case of goods made to individual order, see the information on the website of the Consumer Centre at http://www.vartotojucentras.lt/istatymas.php?id=1038, “Specifics on the return and exchange of non-food goods”). In this case, the cost of returning the goods is borne by the buyer. For each returned item, the buyer pays the seller an additional €5 return shipping fee, and for items weighing more than 20kg, the buyer pays the seller a €15 return shipping fee. In all cases, the money for the returned goods shall be credited only to the payer’s bank account.
    2. In order to return the item(s) in accordance with Clause 8.1 of the Terms and Conditions, the Buyer may do so within 14 (fourteen) working days from the date of delivery of the Goods to the Buyer, by informing the Seller by the means of contact specified in the contact section, indicating the name of the returned Goods, the order number, and the reasons for returning.
    3. The following conditions must be complied with when returning goods to the Buyer:
      1. the returned product must be in its original packaging in good condition;
      2. the goods must be in good condition and undamaged by the Buyer;
      3. the product must be unused and in good condition (labels intact, protective film intact, etc.) (this does not apply if you are returning a low-quality product);
      4. the returned goods must be in the same condition as when the Buyer received them;
      5. When returning an item, you must provide proof of purchase.
    4. The Seller shall have the right not to accept the Buyer’s returns if the Buyer does not comply with the return procedure set out in Article 8.3.
    5. In the event of a return of the wrong Goods and/or faulty Goods, the Seller undertakes to take back such Goods and replace them with similar suitable Goods.
    6. The buyer will be refunded the amount paid, excluding the delivery charge.
  9. Responsibilities of the buyer and seller.
    1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer fails to provide accurate personal data in the registration form, the Seller shall not be liable for the consequences thereof and shall be entitled to claim direct damages from the Buyer.
    2. The Buyer shall be liable for the actions carried out using this e-shop or during the visit to the physical shop.
    3. Once registered, the Buyer is liable for the transmission of his/her login data to third parties. If a third party uses the services provided by the e-shop and logs in to the e-shop using the Customer’s login details, the Seller shall consider this person as the Customer.
    4. The Seller shall be exempt from any liability in cases where the loss is caused by the Buyer’s failure to read these Terms and Conditions, despite having been given the opportunity to do so, without regard to the Seller’s recommendations and the Buyer’s obligations.
    5. If the Seller’s e-shop contains links to the websites of other companies, institutions, organisations or individuals, the Seller is not responsible for the information or activities contained therein and does not maintain, control or represent such companies or individuals.
    6. In the event of damage, the Party at fault shall indemnify the other Party for direct damages.
  10. Marketing and information.
    1. The Seller may, at its discretion, initiate various promotions in the e-shop.
    2. The Seller has the right to unilaterally, without prior notice, change the terms of promotions, as well as to cancel them. Any modification or cancellation of the terms and conditions of the promotions shall only be effective prospectively, i.e. from the moment of their execution.
    3. The Seller shall send all notifications to the means of communication indicated in the Buyer’s registration form.
    4. The Buyer shall send all notifications and enquiries to the telephone numbers and email addresses indicated in the “Contact” section of the Seller’s e-shop.
    5. The Seller shall not be liable if the Buyer does not receive the information or confirmation messages sent due to disruptions in the networks of the Internet connection, e-mail service providers.
  11. Final provisions.
    1. These Terms and Conditions of Sale and Purchase of Goods are drawn up in accordance with the laws and regulations of the Republic of Lithuania.
    2. Any disagreements arising from the application of these Rules shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania, according to the place of jurisdiction of the Seller.